Kore.ai

Most AI agent tools are built for startups or individual developers. Kore.ai is built for the kind of organisation where "just try it and see" is not a sentence anyone in procurement is going to accept. We're talking Morgan Stanley, Pfizer, Deutsche Bank, AT&T, Eli Lilly, Coca-Cola, Airbus — companies operating in regulated industries across multiple countries where an AI agent that hallucinates a refund policy or gives a patient the wrong medication information is not a UX problem, it's a legal one.

Kore.ai's platform — called Artemis — handles both sides of the enterprise AI equation: customer-facing agents that handle service, sales, and support, and internal agents that help employees with IT, HR, legal, finance, and recruiting workflows. The whole thing runs on a single platform with unified governance, so you're not managing a different AI vendor for every department.

The numbers from real customers tell the story: Eli Lilly's AI agents now handle 70% of their tech support requests. Autodoc sees 74% first-call resolution. Pfizer has deployed 60 AI agents across research, medical, commercial, and manufacturing. These are not pilot projects anymore.

What it does

AI for Service — customer-facing:

• AI Agents — autonomous agents that handle customer queries across voice, chat, email, and messaging, trained on your specific policies, products, and procedures

• Agent AI Assistance — real-time support for human agents during live conversations — surfaces relevant knowledge, suggests responses, handles post-call summaries

• Agentic Contact Center — full contact centre automation where AI handles the routine and humans handle the complex, with seamless handoff and shared context

• Quality Assurance AI — monitors every interaction automatically, flags issues, and identifies coaching opportunities without someone manually reviewing call recordings

• Proactive Outreach — AI-driven outbound campaigns for renewals, follow-ups, and customer notifications

AI for Work — employee-facing:

• Enterprise Search — one search across all your internal systems — SharePoint, Salesforce, Confluence, Workday, whatever you're running — that actually understands what people are asking for

• Pre-built AI Agents — ready-made agents for IT helpdesk, HR queries, recruiting, finance, legal, and sales that you configure rather than build from scratch

• Intelligent Orchestrator — coordinates multiple agents in parallel, each handling a different part of a complex workflow with independent fault recovery

Pre-built industry applications:

• AI for Banking — handles account queries, fraud alerts, loan applications, with built-in compliance rails

• AI for Healthcare — HIPAA-compliant patient and member self-service running 24/7 without burdening clinical staff

• AI for Retail — product discovery, order management, returns, and personalised shopping assistance

• AI for IT — resolves tickets, handles password resets and access requests, reduces Tier 1 helpdesk volume significantly

• AI for HR — automates answers to employee queries about policies, benefits, leave, onboarding

• AI for Recruiting — screens candidates, schedules interviews, and manages candidate communication

The Artemis platform underneath:

• Build agents with code or without, depending on what your team needs

• Parallel agent orchestration — multiple agents run simultaneously on complex tasks, not sequentially

• Full compliance controls enforced at the runtime layer, not as optional guardrails

• Complete audit trail on every interaction — 100% of conversations logged, ready for regulators

• No vendor lock-in — your agent definitions run regardless of which underlying LLM you use

• Integrated with Microsoft Azure, Teams, M365 Copilot and Copilot Studio, and AWS Bedrock, Amazon Q, and Amazon Connect

Who it's for

Enterprise IT, CX, and HR leaders at large organisations in regulated industries — banking, healthcare, insurance, manufacturing, telecom, retail. If you're a 20-person startup, this is overkill and probably not in your budget. If you're running a contact centre with thousands of agents or a global HR function supporting tens of thousands of employees, this is what was actually built for you.

Gartner named Kore.ai a Leader in their Magic Quadrant for Conversational AI Platforms 2025. Forrester named them a Leader in Cognitive Search Platforms 2025, giving them the highest possible score across 11 criteria and ranking them highest in the strategy category. Those are not honorary mentions — they reflect years of real enterprise deployments in difficult environments.

Pricing

Enterprise pricing — not publicly listed. You'd contact them for a quote based on your use case, volume, and deployment requirements. There's also a marketplace of pre-built agents and templates if you want to start faster without a fully custom build.