Yuma AI

Yuma AI is an AI-powered customer support platform built for ecommerce brands. It automates customer conversations, support tickets, and social media interactions across the buyer journey.

The Problem

Ecommerce support teams spend significant time handling repetitive questions, refunds, returns, order updates, and social media messages.

Yuma AI automates these tasks so teams can resolve more conversations without increasing support headcount.

How It Works

1. Connect Your Store & Helpdesk
Yuma connects with platforms such as Shopify, Gorgias, Zendesk, and Kustomer.

2. Train the AI
The agent learns from past conversations, product information, and brand guidelines.

3. Automate Customer Support
It can handle:

1. Product questions

2. Order updates

3. Returns and refunds

4. Cancellations

5. Subscription changes

6. Address changes

7. Facebook and Instagram messages

4. Escalate When Needed
If the AI is not confident, the conversation is automatically sent to a human agent with the full context.

5. Improve Automatically
The platform analyzes conversations to identify recurring problems and create new automations.

Key Benefits

• Automate repetitive support tasks

• Resolve customer conversations automatically

• Reduce response times

• Handle support across multiple channels

• Keep responses consistent with your brand

• Escalate complex issues to humans

• Reduce support workload

Best For

• Ecommerce brands

• Shopify stores

• Customer support teams

• CX managers

• Online retailers

• Businesses using Gorgias, Zendesk, or similar helpdesks

Pricing

Paid SaaS with a 30-day free trial. Pricing is not publicly listed and requires contacting Yuma AI.

In Simple Terms

Yuma AI acts as an AI customer-support team for ecommerce brands, handling routine conversations while sending complex issues to human agents.