LetaidoFocus on strategy, let AI do the workPricing: Paid
Agentforce
Prioritises prospects and engages leads
About this agent
What it does
Agentforce is an AI-powered sales prospecting agent that automates research to build a prioritised list of the best accounts and contacts within Salesforce, researching across all connected data sources — CRM history, call recordings, past emails, and third-party data sources.
It applies intelligent reasoning to rank who to target and why, so you can focus on the right prospects, delivering a list of prospects with a high likelihood of engagement.
The agent digs through massive amounts of data — like LinkedIn profiles and company websites — to identify individuals with characteristics and behaviours that match your ideal customer profile.
Key Features
Automates research to build a prioritised list of the best accounts and contacts
Researches across all connected data sources — CRM history, call recordings, past emails, and third-party data sources
Applies intelligent reasoning to rank who to target and why
Digs through massive amounts of data — like LinkedIn profiles and company websites
Identifies individuals with characteristics and behaviours that match your ideal customer profile
Delivers a list of prospects with a high likelihood of engagement
Integrates with Salesforce CRM
Provides instant access to account research
Engages leads with personalised outreach
Helps reps reclaim hours of their day to focus on personalisation and outreach
Who is it for
Agentforce is designed for sales teams, particularly for Chief of Staff, Sales Development Representatives (SDRs), and Account Managers who want to prioritise prospects, get instant access to account research, and engage leads with personalised outreach.
How it works
Agentforce uses AI-powered technology to automate research, applying intelligent reasoning to rank who to target and why, and integrating with Salesforce CRM to deliver a prioritised list of the best accounts and contacts.
Why choose it
Agentforce offers competitive advantages such as increased efficiency, personalised outreach, and better meetings, helping sales teams to focus on the right prospects and engage leads with high likelihood of conversion.
Why it was built
Built to help sales teams prioritise prospects, get instant access to account research, and engage leads with personalised outreach, reclaiming hours of their day to focus on personalisation and outreach.
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FAQs
It is Salesforce's AI sales development agent, documented as the Agentforce Engagement template. It works new and updated leads by email around the clock, sends personalized intro emails, answers replies and questions, books meetings and hands qualified leads to your reps.
Salesforce lists usage-based options: Flex Credits at $500 per 100,000 credits, with each Agentforce action using 20 credits (about $0.10), or $2 per conversation. Per-user add-ons for Sales are also available. Salesforce does not publish a separate SDR-only price, and its pricing is subject to change.
Salesforce sales teams with more inbound leads than reps can follow up quickly. Salesforce positions it to support reps, and its own guidance says inbound lead nurturing is the strongest use case today.
It runs inside Salesforce Lightning Experience on Enterprise, Performance and Unlimited editions with Sales Cloud and Einstein for Sales. Rep inboxes connect through Einstein Activity Capture, and email is the channel Salesforce documents for it.
You configure it in Agent Builder with natural-language instructions and guardrails, and it uses your CRM data to personalize outreach. Salesforce says its actions run through the Einstein Trust Layer.
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Comments (4)
I've been using Agentforce for a few weeks now and it's been a game changer for my sales team, saving us so much time and effort in researching and identifying potential leads. The integration with Salesforce is seamless and the insights it provides have been incredibly valuable.
We piloted Agentforce for our support team and the fact that it sits right on top of our existing Salesforce data made setup way less painful than bolting on a separate tool. Still tuning what we let it handle autonomously, but the deflection on routine tickets is already noticeable.
Looks interesting! I'm curious—how does it decide which prospects to prioritize? Does it adapt based on previous outreach or is it using a fixed scoring model?
Tried Agentforce on top of our Salesforce data and the fact that it already knows your CRM records out of the box saved a ton of prompt-wrangling. Per-conversation pricing adds up, so set guardrails, but for service teams already on Salesforce it's a strong fit. Recommended if you're in the SF ecosystem.